Description
We are seeking an experienced Restaurant Floor Manager - Food & Beverage to join our team at Soho House Mexico City.
As Restaurant Floor Manager - Food & Beverage, you will be responsible for managing the service, quality control, and ensuring a consistent food and beverage experience, under the direction of the Club Manager and/or General Manager.
Key Responsibilities:
- Lead influentially and proactively in conjunction with the General Manager to ensure that service, staffing, and member and guest experience exceed expectations, while achieving financial and budgetary objectives.
- Demonstrate passion for customer service and excellent communication and interaction skills with members, guests, and colleagues, maintaining high levels of internal and external service.
- Collaborate with internal and external stakeholders to create, design, train, and implement exceptional menus, manage purchasing, and make continuous improvements to the operation.
- Proactively identify customer needs and develop action plans to enhance experience and minimise risks.
- Comply with and collaborate on People & Development guidelines, supporting recruitment processes to attract, develop, and retain high-performance talent and potential.
- Establish objectives, key performance indicators (KPIs), schedules, policies, and procedures.
- Foster transparency and open communication that promotes team awareness, sense of belonging, and accountability, with emphasis on motivation and teamwork.
- Comply with all procedures related to food allergies and maintain a clean, hygienic, healthy, and safe work environment for colleagues, members, and guests, ensuring compliance with safety regulations.
- Prepare daily and weekly reports that include, among other aspects, service standards, allergy procedures, staffing, sales, profitability, and proactive solutions to mitigate future risks.
- Perform other functions assigned by your supervisor or manager.
Requirements:
- Minimum 5 years of experience in a similar position.
- Detail-oriented, process-focused, and problem-solving skills in high-volume and fast-paced environments.
- Experience with POS systems (or similar), OpenTable, Opera, or other hospitality-focused technologies.
- Passionate and influential leader, able to communicate positively and lead teams promoting efficient and effective service-oriented practices.
- Knowledge of culinary trends and beverages, as well as local health and safety best practices and regulations.
- Ability to manage personnel and meet or exceed established financial objectives.
- Customer and service-focused, with a flexible and proactive attitude.