Description
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce.
As a Forward Deployed Engineer, you'll work hands-on with strategic customers, partnering closely with our R&D and Go-to-Market teams to design and deliver high-impact solutions. You'll go beyond implementation - helping shape product direction, influence roadmap decisions and ensure Fin delivers real, measurable business outcomes in complex, real-world environments.
Responsibilities:
- Drive adoption of Fin by helping customers unlock the power of our AI capabilities to automate and scale their support operations.
- Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin.
- Work hands-on with customers' technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion.
- Collaborate closely with Sales, Success and Product teams to ensure seamless customer experiences, successful project delivery and actionable product feedback.
- Contribute to the evolution of Forward Deployed Engineering by codifying best practices and sharing insights from customer engagements to help the team scale and grow.
Requirements:
- A strong engineering background and experience building software with real-world usage.
- Interest in AI and machine learning, and the ability to quickly build an understanding of novel problems, capabilities and architectures.
- Strong cross-functional collaboration skills, with the ability to navigate organisational boundaries and bring people together to achieve the best outcomes for our customers.
- Deep knowledge of at least one high-level programming language, such as JavaScript, Python or Ruby.
- The ability to prototype and ship software quickly while maintaining a high bar for quality and a clear focus on business goals and outcomes.
- Proficiency using and writing REST APIs to integrate systems effectively.
- Strong communication skills.
- Willingness to travel and work on-site with customers to build strong relationships and deeply understand their needs.
Benefits: Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. We offer various benefits, including a corporate bonus program, sales incentive, stock in the form of Restricted Stock Units (RSUs), and more.