Description
We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. In this role, you will take ownership of assigned tasks and execute them as per agreed timelines and with minimal supervision.
Responsibilities:
- Monitor service availability of all Self-service Machines in the estate, be proactive in reporting failures and reaching out to support teams to prevent crisis situations.
- Identify opportunities to improve processes as per business needs and operational efficiency goals with supporting reports with data.
- Understand and undertake relevant changes in the estate as well as work towards continual improvement to existing services.
- Be responsible for escalations to different parties within and outside HSBC.
- Report on service availability, record and log issues in a timely and clear manner, as well as to communicate to branch and all interested parties.
- Review and understand information produced by other IT Service Management teams.
- Actively engage in continuous improvement objectives defined by the IT Service Management managers.
- Support daily activities to ensure policy and standards are enforced within Self-service all while ensuring compliance.
- Undertake analysis and follow-up of service performance, incident and change data to identify and address trends and patterns of disruption/failure.
- Build and support effective working relationships and engage with key stakeholders to proactively drive enduring operational Service protection & Quality improvements and accountability.
- Provide consulting services to various stakeholder groups to communicate and educate on best practices.
Requirements:
- Candidate should be at least a graduate in any discipline with 18 months of IT experience.
- Self-driven, proactive and the ability to work under pressure to deliver results within timescales with quality.
- Ability to prioritize and deliver service, to agreed service levels, within a diverse and constantly changing technical environment.
- Strong analytical skills to quickly assess situations, their impact and options for resolution with high level of judgment and decision making skills.
- Enthusiasm for new technologies and change.
- Good working knowledge of Windows 7/10, Microsoft office suite of applications and basic working knowledge of an ATM/Self-service kit.
- Strong interpersonal skills & great stakeholder management.
- Good communication skills, both verbal and written.
- To work in 24/7 environment.