Description
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a Technical Support Specialist at ICON, you will be essential in providing technical assistance and support to ensure the smooth operation of our clinical systems and technologies.
Responsibilities:
- Manage CAP, NGSP, and local PT/EQA programs, including sample ordering, distribution, result evaluation, investigation of unsatisfactory performance, and maintenance of compliance records.
- Coordinate and maintain Alternative Assessment (AA) and correlation studies to ensure ongoing compliance with CAP/CLIA and laboratory quality requirements.
- Act as the laboratory lead for Environment, Safety & Health (ESH) programs, ensuring compliance with applicable regulatory requirements, company policies, and industry standards.
- Serve as the laboratory focal point for radiation safety, chemical safety, biosafety, and occupational health programs, including risk assessments, incident investigations, safety inspections, and corrective action follow-up.
- Maintain laboratory ESH documentation, safety permits, chemical inventories, SDS management, waste management records, and employee safety training records.
- Partner closely with the Facilities team to maintain a safe, compliant, and audit-ready laboratory environment, including support for internal audits, sponsor audits, CAP inspections, and regulatory inspections.
- Coordinate laboratory safety committees, emergency response preparedness, workplace inspections, and ESH improvement initiatives.
- Oversee REES temperature monitoring system management, including user administration, alarm management, investigation follow-up, change control, and system compliance.
- Manage laboratory environmental monitoring activities and support qualification, maintenance, and compliance activities for laboratory infrastructure and critical systems.
- Coordinate temperature mapping, qualification, monitoring, calibration, and compliance activities for laboratory refrigerators, freezers, incubators, environmental chambers, and other temperature-controlled equipment.
- Maintain laboratory equipment inventories, calibration schedules, preventive maintenance records, and qualification documentation to ensure continuous compliance.
- Support document control, archive management, new test implementation activities, regulatory inspections, and continuous quality improvement initiatives.
Your Profile:
- Degree in Medical Laboratory Science, Biology, Biotechnology, Pharmacy, Life Sciences, Environmental Health & Safety, or a related discipline.
- Experience in a Clinical Laboratory, Central Laboratory, Bioanalytical Laboratory, QA, Laboratory Compliance, or ESH environment.
- Familiarity with CAP, CLIA, GCP, GLP, ISO 15189, PT/EQA, REES, laboratory equipment management, biosafety, chemical safety, occupational health, and environmental compliance programs.
- Experience managing laboratory temperature monitoring systems, equipment qualification, calibration programs, and audit/inspection readiness is highly preferred.
- Strong organisational skills with the ability to manage multiple compliance, quality, and ESH-related activities simultaneously.
- Effective written and verbal communication skills in English and Chinese.
Rewards & Benefits
- Competitive base salary and performance-related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways