Description
We are seeking a Client Manager to manage client expectations and ensure the delivery of business services, products, and solutions to ensure client satisfaction, retention, and brand preservation.
The successful candidate will take responsibility for the quality of service delivered to clients, ensuring clients obtain maximum value from products and services. This includes answering client queries, collaborating with production to get data in client-desired formats, and leading projects between business and client teams.
Key responsibilities include:
- Developing and managing the deployment of Tech & Apps products
- Communicating with clients on Tech & Apps projects and solutions
- Providing technical support to clients when required
- Analyzing customer requirements and ensuring outcomes are delivered on time, meet high-quality standards, and meet customer expectations
- Researching, analyzing, and responding to client inquiries that are routine in nature
To be successful in this role, you will need:
- A Bachelor's degree or an equivalent combination of education and relevant professional experience
- Experience in customer support, business operations, project coordination, healthcare administration, technology support, or a related field
- Strong problem-solving, analytical, organizational, and follow-through skills
- Experience using ticketing systems, customer relationship management platforms, or comparable support tools
- Excellent written and verbal communication skills, with the ability to communicate clearly with both business and technical audiences
- Ability to manage multiple priorities in a fast-paced, client-focused environment
- Demonstrated ability to coordinate across functions and build effective stakeholder relationships
- Proficiency with Microsoft Office applications and common business systems
The potential base pay range for this role, when annualized, is $53,000.00 - $132,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.