Description
We are seeking an Admin Assistant / Receptionist to join our team at London North West University Healthcare NHS Trust. The successful candidate will be responsible for recording and processing outpatient attendances, cancellations, and DNAs on EPR within stipulated timeframes. They will also advise clinics of patients who are late arriving for their appointments, book follow-up appointments, and file documents according to Information Governance policy.
The main duties of the job include:
- Recording all outpatient attendances, cancellations, and DNAs on EPR within stipulated timeframes
- Analysing patient pathways vs outcomes and escalating to relevant clinical/non-clinical staff if the patient requires an earlier appointment or diagnostic
- Ensuring that all patients attending in person are checked in
- Ensuring patient information is complete and up to date on the Trust ERS
- Identifying, investigating, and correcting EPR discrepancies
- Providing excellent customer service and communicating effectively with patients, visitors, and staff
The trust operates a joint recruitment hub across the North West London Acute Provider Collaborative Group, and as part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes.
The salary for this role is £30,630 to £32,346 per annum, including High Cost Area Supplement.