Description
Organizations everywhere struggle with the costs and complexities of software solutions. Freshworks offers a fresh vision for how the world works, building uncomplicated service software that delivers exceptional customer and employee experiences.
As a driven, commercially minded Mid-Market Account Manager, you will own and grow a portfolio of existing customers, uncover new opportunities, and help businesses get even more value from Freshworks. You will be part trusted advisor, part strategic problem-solver, and part dealmaker , building relationships that last while delivering results that matter.
Responsibilities
- Own your business: Take ownership of a portfolio of mid-market customers, driving revenue through renewals, upsells, and cross-sells while consistently working toward ambitious sales targets.
- Find the next big opportunity: Go beyond the initial sale to uncover new use cases, expand into additional teams, and identify opportunities to grow customer relationships.
- Build relationships that open doors: Connect with decision-makers and executives, understand their business priorities, and become a trusted partner they turn to for solutions.
- Drive deals from start to finish: Lead discovery, navigate complex sales conversations, build compelling business cases, negotiate, and close opportunities.
- Turn customer challenges into business wins: Show customers how Freshworks can solve real problems, improve efficiency, and deliver measurable value.
- Stay ahead of the game: Build and maintain a healthy expansion pipeline, forecast accurately, and take a proactive approach to hitting your numbers.
- Win together: Partner with Customer Success, Marketing, Product, and other teams to create a seamless customer experience and unlock new growth opportunities.
- Travel as needed to strengthen customer relationships and create meaningful in-person connects.
Qualifications
- 5+ years of experience in SaaS sales, account management, or solution-based selling, with a demonstrated track record of achieving or exceeding revenue targets.
- A growth mindset: You don't just manage accounts , you look for ways to expand them, uncovering opportunities and turning conversations into revenue.
- Strong commercial instincts: You're comfortable owning a number, managing a pipeline, forecasting, and navigating complex sales cycles.
- Executive presence: You can confidently engage senior stakeholders, ask the right questions, and connect business challenges to solutions that deliver value.
- A consultative selling style: You know how to listen, challenge assumptions, and build trust while moving opportunities forward.
- A collaborative, adaptable approach: You thrive in a fast-moving environment, embrace change, and know the best wins often come from teamwork.
- Bonus points if you've worked with CRM, employee experience (EX), customer experience (CX), or IT service management (ITSM) solutions.