Assistant Collections Manager (Secured Collections) - Hang Seng Bank (HK)

We are seeking a high-caliber professional to join our team as Assistant Collections Manager (Secured Collections) in Retail Banking and Wealth (RB&W) Business Risk Management, Fraud and Credit Control - Credit Control Services.

As Assistant Collections Manager, you will support the Line Manager in leading a team responsible for managing delinquent accounts within the retail secured loan portfolio (mortgage loan). Your key responsibilities will include:

• Managing HKMC enquiries promptly and professionally, ensuring they are reviewed, addressed, and actioned appropriately
• Initiating legal proceedings against debtors by instructing approved external law firms, and overseeing the end-to-end litigation process, including property repossession and the disposal of repossessed assets
• Carrying out account maintenance and providing administrative support to keep account records accurate and operational processes running smoothly
• Supporting the Risk Management process by coordinating required activities and ensuring relevant information is captured accurately and on time
• Compiling and preparing statistical reports and performance insights, presenting clear, management-ready analysis to enable effective review and decision-making
• Performing periodic and ad hoc reviews of risk accounts and recommending appropriate mitigation actions based on identified risks and emerging issues
• Managing customer complaints by acknowledging issues promptly, gathering relevant information, and maintaining clear communication throughout the process
• Conducting investigations to establish facts, identify root causes, and determine appropriate resolution actions in line with agreed standards and timelines

To be successful in this role, you will need:

• A university degree in a related discipline or other relevant qualifications
• At least 2 years of experience in debt recovery/secured lending and mortgage business, with exposure to credit control/administration
• Strong self-motivation, good interpersonal, communication, credit analytic, and supervisory skills
• Good knowledge of PC application software such as MS Word, Excel, and Access
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage
• A great sense of ownership and a servicing mindset to ensure efficient and effective customer service processes

Join Hang Seng Bank Limited and enjoy a dynamic working environment, good career development opportunities, and competitive compensation packages.