Description
The Performance Management Analyst III designs, builds, and maintains the measures, dashboards, and reports that show how a DHS agency's national cyber operations center is performing.
The analyst turns operational and program data into clear information on readiness, workload, timeliness, and quality for leadership.
The role also supports discovery and procedure refinement, trains staff, maintains performance knowledge resources, and sustains reliable reporting during normal and surge operations.
Key Responsibilities
Discovery and Procedure Support
- Support initial discovery through stakeholder interviews and assessments of existing KPIs, dashboards, reporting workflows, data sources, and readiness measures.
- Develop, update, and maintain performance measurement and reporting procedures, including data collection, calculation, validation, escalation, and publication steps.
- Partner with the Business Analysts and operational process owners to refine mission-performance procedures and escalation workflows.
Performance Measurement Framework
- Develop and maintain the KPI framework, including definitions, data sources, baselines, and targets.
- Define measures for intake and triage timeliness against service levels, mean time to detect and respond, escalation timeliness, case closure, product timeliness, and staffing and training readiness.
- Document calculation rules so every measure is repeatable and auditable.
Dashboards & Analytics
- Build and maintain operational metrics and incident lifecycle dashboards for leadership and operators.
- Automate data collection and refresh, and manage data quality and lineage for every reported measure.
- Build dashboards in the agency's enterprise analytics environment, including Palantir.
Program & Readiness Reporting
- Produce monthly and quarterly performance reports and readiness metrics.
- Provide performance and staffing inputs to program management and quarterly status reviews.
Analysis & Improvement
- Analyze trends, bottlenecks, and workload, and recommend improvements.
- Measure the effect of new workflows and AI-enabled tools, including workload reduction.
Training and Performance Repositories
- Develop and deliver staff training on new performance systems, dashboards, metric interpretation, and reporting workflows.
- Create and maintain user guides, job aids, and practical exercises.
Required Qualifications
- Bachelor's degree in Data Analytics, Statistics, Information Systems, Business, or a related field.
- Minimum 5 years of experience in business intelligence, performance management, or operational analytics.
- Experience designing KPI frameworks and building dashboards in tools such as Power BI, Tableau, Qlik, or Palantir.
- Proficiency in SQL and working with data from multiple operational systems.
- Experience producing executive-level reports and briefings.
- Active Top Secret (TS) clearance.
- Eligibility to obtain and maintain TS/SCI access.
Preferred Qualifications
- Experience measuring security operations center, watch floor, or incident management performance.
- Hands-on Palantir Foundry experience.
- Python or R for data preparation and analysis.
- Experience building Section 508 accessible dashboards.
Benefits
- Medical plan options
- Dental plan options
- Vision plan
- 401(k) plan
- Paid time off plans
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance