Description
As a Junior Account Manager at LexisNexis Risk Solutions, you will drive customer success, retention, and revenue growth across your assigned portfolio.
You will manage existing customers throughout their lifecycle, secure timely renewals, and proactively identify opportunities to expand product usage, add licences, and introduce complementary solutions.
Your responsibilities will include:
- Managing a portfolio of existing customers, acting as their main point of contact
- Building strong, long-term relationships to ensure high satisfaction and retention
- Owning the full renewal cycle, ensuring timely and accurate contract renewals
- Identifying and qualifying upsell and cross-sell opportunities to drive incremental revenue
- Monitoring account health, spotting risks early, and taking proactive action
- Delivering onboarding and tailored product training to new and existing users
- Coordinating with internal teams to resolve issues and support a seamless customer experience
- Maintaining accurate CRM records, forecasts, and opportunity updates
- Providing regular updates to leadership on performance and account activity
To be successful in this role, you will need:
- Proven ability to manage a portfolio of customers and meet renewal and revenue targets
- Strong communication and relationship-building skills, including confident phone engagement
- Proactive, empathetic, and able to resolve customer issues effectively
- Highly organised and detail-oriented, with the ability to manage multiple priorities
- Strong analytical and problem-solving skills to identify trends and opportunities
- Adaptable and able to collaborate effectively with cross-functional teams
- Results-driven, with a focus on customer satisfaction and commercial growth
- Fluency in both English and German
- Experience using CRM systems (Salesforce preferred)
- Background in account management or client-facing roles with senior stakeholders
- Familiarity with structured sales methodologies (e.g., MEDDPICC, SPIN)
We offer a competitive salary and incentive structure, clear career development pathways, access to learning and development resources, and global benefits and wellbeing initiatives.
The base pay range for this role is €44,100 - €73,300, with a total target cash range of €67,700 - €112,900.