Description
The Resettlement Case Management Intern will support IRC's resettlement team with daily tasks that help welcome and promote the self-sufficiency of refugees, asylees, and other humanitarian immigrants in the Baltimore metropolitan area.
Responsibilities
- Assist clients remotely or in-person with key services such as housing set-ups, activating EBT cards for food stamps, applying for Social Security cards, or obtaining Maryland ID cards.
- Assist clients to coordinate transportation to medical and other required appointments.
- Conduct remote, office, home or community-based orientation sessions on topics such as opening bank accounts, using EBT cards at grocery stores, or using public transportation throughout Baltimore.
- Assist with service documentation through case-notes and case file maintenance.
- Other duties as assigned.
Learning Objectives
- Learn about the services that refugees, asylees and other humanitarian immigrants are eligible for upon arrival in the U.S., including public benefits in Maryland and local resources in the Baltimore metropolitan area.
- Learn about strategies for effective, holistic case management. Develop resourcefulness and problem-solving skills to work independently in different situational contexts.
- Learn to communicate effectively with clients across cultures.
Qualifications
- Prior experience and interest working with refugees and immigrants preferred.
- Prior experience and interest in case management or social work preferred.
- Ability to work independently and as a team member in a fast-paced, cross-cultural environment.
- Flexible and reliable, with outstanding attention to detail.
- Strong problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office applications (Word, Excel, Outlook) and web-based applications (databases, Box).
- Fluency in English required. Bilingual ability in one of the predominant languages of the local client base is desired.
- Valid driver's license, reliable access to a vehicle with current insurance and the ability to travel regularly throughout Baltimore preferred.
Position Details
- IN-PERSON: Fall 2026 internships will be hybrid. This includes a combination of standard office environment, remote work, and field time within the greater Baltimore area.
- DATES: Internships start with a required orientation on Monday, September 14th (approx. 9:30 AM – 3 PM). Regular weekly hours start the week of September 14th, 2026, and will continue through December 18th, 2026 (14 total weeks).
- HOURS: Internships require a minimum of 15 hours per week for 14 weeks. Interns should be able to come to the office at least 3 days per week.
- LAPTOP: Interns will be issued an IRC laptop for the duration of the internship to perform both remote and in-office responsibilities.
- REIMBURSEMENT: Internships with the IRC in Baltimore are unpaid. University credit may be arranged. Fall 2026 interns are eligible for per diem reimbursement at the rate of $15 per day (defined as 7.5 hours) to offset the costs of food and travel of the internship. Interns may also be reimbursed for mileage driven for any approved activities (based on round-trip mileage from the IRC office).