Description
The Assistant Manager / Senior Officer, Client Solutions supports both sales conversion process and client servicing across group medical insurance and individual product transitions.
This role acts as a key liaison for managing the end-to-end process of converting group members to individual plans, SME group client management, ensuring smooth onboarding, servicing, and renewals.
The role involves close collaboration with internal teams and external partners to deliver seamless client experience and drive business growth through targeted conversion efforts.
Job Responsibilities:
- Build trusted relationships with clients and brokers across an assigned portfolio, using data insights to help clients and brokers understand the utilization and make informed benefit decisions, while delivering high-quality service to support retention and growth.
- Own the end-to-end management of client engagements and renewals, including proactive service delivery, coordination with internal stakeholders, negotiation of renewal terms, and effective presentation of recommendations to senior leaders and internal partners to achieve successful outcomes.
- Identify and facilitate growth opportunities within relationships and beyond. Partner with Sales Team with new business opportunities and achieve efficient implementation and smooth transition of relationship into Client Management Team.
- Assist in the continual development of Cigna's value proposition and strategic business goals.
- Potentially to support or lead jumbo and complex cases including global relationship management and coordination for multinational companies with cross-region Cigna engagement.
Job Requirements:
- Bachelor's degree holder with 2 years relevant experience in insurance, customer servicing, strategic relationship management in Group business environment.
- Excellent analytical mindset. Candidates with analytical experience is a plus.
- Sound interpersonal skill to work with multiple stakeholders and distribution channels.
- Well communicate complex concepts in a clear and concise fashion.
- Good command of English and Chinese.
- Strong can-do attitude and as a good team player.