Trainer

We are seeking a skilled Trainer to develop, update, and maintain training programs for new hires and existing employees. As a Trainer, you will facilitate instructor-led training sessions across various customer service channels, create and maintain training materials, and evaluate training effectiveness. You will also partner with cross-functional teams to ensure training accuracy and relevance.

Responsibilities:

• Develop and maintain training programs for new hires and existing employees
• Facilitate instructor-led training sessions across customer service channels
• Create and maintain training materials, including PowerPoint decks, job aids, manuals, videos, guides, and LMS/eLearning modules
• Translate complex systems, processes, and policies into clear and practical learning content
• Provide coaching and feedback to address skill gaps and support employee development
• Evaluate training effectiveness using learner feedback, performance results, and operational data
• Continuously improve training programs based on business needs and learner performance
• Partner with cross-functional teams to keep training accurate and relevant
• Support curriculum updates when systems, processes, products, or business requirements change
• Use AI tools to improve training content, workflows, curriculum development, and coaching
• Stay current on learning trends, training best practices, and emerging tools

Requirements:

• 3+ years of proven experience in training, including creating and delivering training decks, facilitating instructor-led sessions, and developing learning materials
• Previous experience in Customer Service, Contact Center, Training, Learning & Development, or a related environment
• Advanced English proficiency, with strong verbal and written communication skills
• Strong public speaking, facilitation, and presentation skills
• Ability to independently lead virtual instructor-led training sessions
• Experience creating professional training presentations and learning content
• Strong PowerPoint skills
• Intermediate or higher Excel skills
• Experience working with CRM platforms and technical systems
• Experience training others on systems, tools, workflows, or processes
• Experience with LMS platforms or similar learning technologies
• Experience creating written and video-based training content
• Instructional design experience, including experience with Articulate 360 or another eLearning/design platform
• Comfortable using AI tools and able to teach others how to use new technology
• Strong organizational skills with the ability to manage multiple training projects and timelines
• Ability to quickly learn unfamiliar systems and translate technical information into clear, accessible training

Nice to Have:

• Experience with Gladly, NetSuite, Shopify, Salesforce, Freshdesk, AWS, SharePoint, Kibo OMS, Narvar, Slack, Assembled, Claude or other AI tools, Microsoft Teams, and LMS platforms

What Success Looks Like:

• Explaining complex concepts in different ways to ensure understanding
• Creating an environment where employees feel comfortable asking questions
• Balancing instruction with hands-on practice and learner participation
• Recognizing when learners are falling behind and adjusting your approach
• Learning new systems or processes quickly and teaching them to others
• Adjusting training plans when timelines or business priorities change

Benefits:

• Full-time position
• Law benefits from day one
• Home office setup
• Full equipment provided
• 100% paid training
• 10-hour shift (8 am - 6 pm)
• 1 hour lunch and 2 breaks of 15 minutes each
• Two days off (Sat-Sun)
• Total Pass
• Above the law benefits after 90 days (Food vouchers, Minor and Major Medical Insurance, Telemedicine)
• Salary: $25,000 - $25,000 a month