Description
Backcountry, a leading online retailer of outdoor products, is seeking a skilled and knowledgeable Seasonal Retail Shop Technician to join their team in West Valley City, UT, for the holiday season (November through February).
As a Retail Shop Technician, you will be responsible for ensuring that all products are maintained, repaired, and assembled according to the company's standards. Your primary objective will be to provide high-quality customer service by assisting with product inquiries and providing technical support, and selling merchandise to customers.
Responsibilities:
- Assemble, maintain, and repair outdoor gear and equipment, including bicycles, ski & snowboard equipment, watercraft, camping gear, and other outdoor equipment.
- Perform quality assurance checks on all products prior to customer delivery.
- Assist customers with technical support and product inquiries.
- Provide support to sales associates with product knowledge and recommendations.
- Keep the shop organized and tidy, including maintaining an inventory of necessary tools and supplies.
- Work collaboratively with the team to meet sales goals and provide exceptional customer service.
- Participate in ongoing training and development to stay up-to-date on industry trends and products.
- Assist on the sales floor as needed.
- Assist the Store Manager in opening and closing the store as needed.
- Ensure the store is properly secured and alarm systems are functioning correctly.
- Manage cash and credit card transactions, and perform daily cash reconciliation.
Requirements:
- 1+ years of experience in a retail shop technician or similar role.
- Strong mechanical aptitude and technical skills with outdoor gear and equipment.
- Excellent customer service skills and ability to communicate effectively with customers.
- Ability to work independently, manage multiple tasks, and prioritize effectively.
- Knowledge of the latest industry trends and products.
- Flexibility to work weekends, holidays, and evenings , especially during the November through February seasonal period.
- Must be able to lift up to 50 pounds.
- High school diploma or equivalent.
- Technical certifications related to outdoor gear and equipment preferred.
Physical Requirements:
- Ability to communicate verbally and work cooperatively with associates and customers.
- Ability to remain standing for up to 5 hours at a time.
- Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.
- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
- Ability to lift and/or move merchandise weighing up to 50 lbs.
- Ability to ascend/descend ladders to retrieve and/or move merchandise.
- Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse to accomplish work.
- Must have a flexible schedule, including availability for nights, weekends, and holidays.
- Regular and predictable attendance.
$18 - $21 an hour