Description
We are seeking a Service and Engagement Team Leader to join our team at Target. As a Service and Engagement Team Leader, you will be responsible for leading a team of passionate and knowledgeable Guest Advocates, Service Advocates, and Front of Store Attendants who strive to exceed guest service expectations.
The starting pay range for this position per hour is $21.75 - $23.75, and the full pay range for this position per hour is $21.75 - $37.00. Pay is based on several factors which vary based on position, including labor markets and in some instances may include education, work experience, and certifications.
As a Service and Engagement Team Leader, you will have the opportunity to develop skills in:
- Guest service fundamentals and experience building a guest-first culture and driving loyalty programs
- Guest engagement, problem-solving, and resolution
- Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies
- Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
- Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating, and retaining talent
A typical day as a Service and Engagement Team Leader will include:
- Consistently delivering guest experience commitments to create an Easy, Inspiring, and Friendly guest experience
- Ensuring every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations
- Actively observing and providing feedback, holding team members accountable while recognising great guest experience moments
- Reviewing area guest, financial, and team outcome metrics to identify opportunities, taking action to improve, and aligning the team on the right behaviours and execution
- Demonstrating inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
To be successful in this role, you should have:
- A high school diploma or equivalent
- Previous retail experience preferred, but not required
- Ability to lead and hold others accountable
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
- Ability to work independently and as part of a team
- Ability to manage workload and prioritise tasks independently and with a team
- Welcoming and helpful attitude toward all guests and other team members
- Effective communication skills
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance, and more. Other benefits for eligible team members include 401(k), employee discount, short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation.