Description
We are seeking an experienced Warehouse Supervisor to join our dynamic Fulfillment Center team at Backcountry's Virginia Fulfillment Center (VFC). The successful candidate will oversee day-to-day operations, ensure timely and accurate processing of customer orders, manage a team of fulfillment center associates, and maintain high customer satisfaction.
Job Overview: The Warehouse Supervisor will work the second shift (Mon-Fri, 1:30p-10:00p) and report to the Team Operations Manager.
Responsibilities:
- Be a positive influence on the team
- Direct employees to maintain operational flow
- Spend 90% of worked time coaching and developing on the floor with employees, and 10% for office/clerical work
- Be proficient in department-specific SOPs
- Plan and prioritize fulfillment/customer needs to meet production schedules
- Participate in team meetings, receive instructions, and provide feedback
- Coach employees on job-specific tasks
- Use computer software, including MS Excel, Warehouse Management System, and internet
- Read and audit labels
- Analyze inventory and problems to initiate resolutions
- Compile and send out end-of-day reports
- Communicate effectively in person and via email (Outlook)
- Use handheld to scan and process inventory
- Identify, count, and sort packages and inventory with high accuracy
- Train new employees
- Use internal ticketing system, Jira, to log problems and expedite resolution
- Operate pallet jack
- Use automated packaging equipment
- Maintain a clean workspace
- Complete and maintain forklift certification training (if trained and active forklift operator)
- Participate in LEAN initiatives and company events
- Be a department Champion and assist Supervisor in answering questions and department supervision
Required Qualifications:
- High school diploma or equivalency preferred
- 3 months experience in fulfillment center
- 3 months experience as a Merchandise Processor
- Verbal and written comprehension of English language
- Basic math skills
- Ability to apply established procedures and follow oral/written instructions
- Ability to work independently without direct supervision and organize/prioritize workload
- Ability to deal with pressure of meeting production schedules
- Computer skills, including familiarity with internet and email