Description
At Toast, we are passionate about creating raving fans and delivering an unparalleled customer experience , and that includes assisting our restaurant customers when their business becomes entangled in a creditor dispute.
As the Director, UCC & Tax Lien Compliance, you will own the day-to-day operational management of Toast's merchant liens and levies and bankruptcy compliance programs, build the specialized team and processes required to run it well, and lead the insourcing of this function in close partnership with Compliance, Care, Product and Engineering and Legal.
Strategic Ownership
- Build and maintain a state-by-state policy framework.
- Build the governance backbone for the function: SOPs, decision frameworks, case tracking, and closed-loop quality review.
- Determine the right tools and systems required to manage an effective Liens & Levies compliance process.
- Own the phased liens and levies compliance transition plan with Toast's third-party partner.
- Establish and own the escalation path for complex or high-risk cases.
- Define and track operational KPIs and report progress and risk to cross-functional and executive stakeholders.
Operational Ownership
- Own the day-to-day management and execution of Toast's merchant liens and levies compliance program.
- Drive the operational process work required to insource the liens and levies compliance functions currently managed by a third-party partner.
- Build and lead a dedicated liens & levies oversight team within Fintech Risk.
- Serve as the organization's subject matter expert on handling liens, levies, garnishments, and similar legal orders.
- Represent the team in cross-functional planning with Legal, Fintech, and Engineering.
Requirements
- 7+ years of experience working with UCC and tax liens, levies, bankruptcies, and garnishments.
- Experience developing compliance management programs for regulated functions.
- Experience managing complex, sensitive escalations directly with customers, creditors, and their attorneys.
- Deep subject matter expertise in the mechanics, legal/regulatory distinctions, and compliance requirements applicable to different types of liens, levies, and garnishments.
- Working knowledge of the regulatory landscape surrounding merchant funds handling.
- Demonstrated ability to build an operating model, team, and governance structure where none previously existed.
- Proven cross-functional leadership skills.
- Experience managing a vendor or partner transition.
- Excellent written and verbal communication skills.
Benefits Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs.