Description
Samsara, a pioneer of the Connected Operations Cloud, is seeking a Contract and Billing Specialist to join its Customer Success team. The successful candidate will be responsible for owning complex billing and contract cases for Mid-Market and Commercial accounts, working alongside cross-functional teams to resolve issues and improve customer satisfaction.
Responsibilities:
- Own complex billing and contract cases for Mid-Market and Commercial accounts
- Reconstruct the full story behind a billing error across contracts, order forms, and invoicing
- Separate corrections of Samsara errors from concessions, returns, reprocessing, and contract amendments
- Drive teams to execute fixes and evaluate concession requests
- Log every request in a single case record and redirect them to the right path
- Fix repeat causes and deliver a monthly read-out to teams
- Champion Samsara's operating principles and embed them as the team scales
Requirements:
- 4+ years of experience in billing operations, order to cash, revenue operations, or a similar finance and operations role
- Strong investigative skills and sound financial judgment
- Customer-facing communication and written summaries
- Ability to drive results across teams without authority over them
- Familiarity with order forms, amendments, and terms
- Comfort with ambiguity and incomplete precedent
Nice to Have:
- Experience handling escalated or high-dollar billing disputes
- Experience with Salesforce, NetSuite, or equivalent ERP, and CPQ tools
- Customer Success, Support, or account management background
- Experience building or improving billing dispute processes
- Exposure to subscription or hardware-plus-subscription billing
- AI First: Experience using AI tooling to drive efficiency and outcomes