Description
We are seeking an Assistant Vice President - Journey Excellence and Optimisation to collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas.
Key Responsibilities:
- Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights.
- Participation in projects and initiatives to improve performance & optimisation efficiency and effectiveness.
- Development of reports and presentations on performance & optimisation and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes.
- Development and implementation of analytics and reporting performance & optimisation to mitigate risks and maintain efficient operations.
- Identification of capacity creation in operations using data and Management Information.
As an Assistant Vice President, you will be expected to:
- Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
- Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function.
- Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
The ideal candidate will possess the following skills:
- Target Operating Model Design
- Customer and Colleague Journey Transformation
- Process Optimisation and Continuous Improvement
- Digital, Automation and AI Enablement
- Transformation Planning and Delivery
- Risk and Control
Some other highly valued skills include:
- Experience identifying and evaluating opportunities across digital workflow, automation, process mining, analytics, artificial intelligence and generative AI.
- Experience developing business cases, benefits assessments, executive papers and senior-management updates.