Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
This is a desk-based role with real influence – you'll be the engine behind the scenes, coordinating complex claims (typically up to £100k). The successful candidate will be highly organised, an excellent communicator, and capable of managing multiple claims and projects simultaneously.
What you'll be doing
- Own the claim journey – Be the main point of contact for customers, guiding them with empathy and clarity from first notification to resolution.
- Drive outcomes – Work closely with building consultants and suppliers to ensure timely, cost-effective decisions that balance customer needs with client expectations.
- Lead with insight – Use digital tools and proactive communication to keep claims on track, milestones met, and stakeholders informed.
- Collaborate and influence – Build strong relationships with clients, adjusters, and internal teams to ensure consistency and excellence across the board.
- Spot opportunities – Identify fraud and recovery potential, and contribute to continuous improvement in claims handling.
The skills you will have when you apply:
- Technical know-how – Ideally, you'll have experience with subsidence claims and be working towards Cert CII or Cert CILA qualifications.
- Exceptional communication skills – You're confident, clear, and compassionate, able to build trust with customers and colleagues alike.
- Top-tier time management – You're organised, self-motivated, and thrive in a fast-paced environment where you manage your own workload.
- Customer-first mindset – You go the extra mile to support people through challenging situations, always aiming for the best possible outcome.
- Integrity and professionalism – You uphold high ethical standards and handle sensitive information with care.
What we'll give you for this role:
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Wellbeing and digital GP apps
- Group Income Protection
- Voluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan
- Discounts on various products and services