Description
We make health happen: At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world.
We're looking for a Customer Retention Consultant to join our growing Bupa Global team in Dublin. This is an exciting opportunity for a customer-focused and sales-driven professional to build strong relationships with our members, support their healthcare needs and contribute to the continued success of our international business.
What you'll do:
- Managing a portfolio of customers and supporting retention, renewals, account growth and sales activity through inbound and outbound contact
- Understanding customer needs and providing tailored information and guidance on Bupa Global products and services
- Handling customer sales enquiries and working proactively to achieve positive customer and business outcomes
- Building long-term customer relationships through excellent service and professional communication
- Identifying opportunities during renewal conversations and supporting customer retention initiatives
- Maintaining accurate customer information and ensuring records are updated following every interaction
- Keeping your product and market knowledge up to date to provide customers with accurate and relevant information
- Working within regulatory requirements and compliance standards while always delivering fair customer outcomes
What we're looking for
- Fluency in English. Additional European language skills would be advantageous
- A proven track record of achieving or exceeding sales and quality targets
- Strong customer service experience with the ability to build trust and rapport with customers
- Excellent communication, interpersonal and influencing skills
- Experience working in a customer-facing or contact centre environment
- Experience selling high-value products or services, ideally within a premium customer segment
- Strong organisational and time management skills with the ability to manage competing priorities
- Good decision-making skills and a proactive approach to problem solving
- An appreciation of working across different countries and time zones
- A self-motivated, resilient and target-focused mindset