Description
We are seeking an Inbound Customer Service Expert to join our team in Norwich. As a Customer Service Expert, you will provide telephone support to our customers, giving impartial guidance and discussing their options available. You will be motivated and proactive, looking for the opportunity to make a real difference in our customers' lives.
Responsibilities
- Provide telephone support to customers
- Give impartial guidance and discuss options available
- Be motivated and proactive in making a real difference in customers' lives
- Articulate complex products in a clear manner
- Multitask with complex systems while supporting customers on the telephone
- Overcome issues to best support customers
Requirements
- Excellent communication skills and phone manner
- Strong listening and questioning skills
- Problem-solving skills and ability to think outside the box
- Ability to work and learn with others to deliver fantastic customer service
- Positive, can-do attitude with the ability to have challenging conversations and overcome objections
What you'll get
- Starting salary between £26,900 - £29,650
- Bonus opportunity - 6% of annual salary
- Generous pension scheme - Aviva will contribute up to 14%
- 25 days holiday plus bank holidays
- Aviva-funded Private Medical Benefit
- Discounts on Aviva products and other retailer discounts
- Up to £1,200 of free Aviva shares per year
- Brilliantly supportive policies including parental and career's leave
- Flexible benefits to suit you
- 3 paid volunteering days
- Support for wellbeing