Description
Join our team and shape the digital transformation in healthcare with us. As a Customer Manager for Statutory Health Insurance, you will be the first point of contact for key accounts of HSS GmbH and all customer-contracted services.
Your tasks will include:
- Customer support and consulting for HSS GmbH customers
- Promoting customer satisfaction by optimizing and accompanying customer organizational processes
- Responsibility for strategic planning of customer support and collaboration with sales partners, cross-functional teams, and committees
- Further development of products, additional sales potential, and processes
- Securing the order situation
- Result responsibility for customer revenue growth
- Building and expanding market knowledge and market competence as well as customer and competitor observation
- Collaboration on projects, organization of training and workshops, and participation in congresses and customer events
We offer:
- Flexible working hours in a flexible working model and hybrid
- Fair overtime regulation with time-off compensation or a payment possibility with 25% overtime bonus
- Paid time off on Christmas Eve and New Year's Eve
- Mentorship program during your entire onboarding period
- Regular feedback loops during onboarding, annual development interviews
- Internal development opportunities within the IQVIA Group
- Individual further education, in-house workshops, participation in specialist conferences possible
- Canteen with subsidized food
- Free cold and hot drinks and free fruit
- Company pension scheme
- Special conditions with our fitness studio partner
- Discounts in the partner travel agency
- Free drinks and fruit
- Free and anonymous counseling on life topics via Talingo
- Discounted LVB job ticket
- Company events
Requirements:
- Completed commercial training (preferably business or technical studies) or equivalent practical experience
- Knowledge of the German healthcare market and statutory health insurance environment
- High communicative skills, binding appearance, expression, and argumentation ability
- Knowledge of product, sales, and marketing issues
- Independent, initiative-rich, and goal-oriented work style with assertiveness
- Pronounced social competence
- Highest loyalty, discretion, and confidentiality
- Good English skills