Description
We’re building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
At CVS Health, you’ll be surrounded by colleagues who care deeply, innovate with purpose, hold themselves accountable and prioritize safety and quality in everything they do.
Position Summary
Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost-effective outcomes and improve program/operational efficiency involving clinical issues.
Schedule: Monday-Friday 8am-5pm EST, with occasional weekends and holidays.
Responsibilities:
- Supports comprehensive coordination of medical services including intake, screening and referrals to Aetna Medical Services Programs.
- Promotes/supports quality effectiveness of Healthcare Services.
Requirements:
- 2-4 years of previous Customer Service experience.
- High school diploma or GED.
Preferred Qualifications:
- Medical Assisting, Medical office experience.
- Familiarity with medical terminology and concepts used in care management.
- Effective communicator, strong customer service skills, computer literacy in order to navigate through internal/external computer systems.
- The ability to effectively communicate in a multi-disciplinary team.
Anticipated Weekly Hours: 40
Time Type: Full-time
Pay Range: $17.00 - $31.30
Benefits: This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.