Description
We are seeking individuals who enjoy helping others to provide high-quality customer service to clients of Five Star Solutions. This seasonal role involves answering telephone calls from customers inquiring about goods and services, particularly related to seasonal holiday ordering.
Qualifications:
- Previous 3-6 months of customer service or customer support experience preferred
- Previous 3-6 months of call center or office background experience a plus
- Basic computer skills
- Quick learner, able to work independently
- Strong phone and verbal communication skills, active listening
- Must be 18 years of age
- Background check required
Responsibilities:
- Manage large amounts of inbound or outbound calls in a timely manner
- Address customer questions and concerns on all products and services through multiple communication channels
- Follow communication scripts when handling different topics
- Identify customers' needs, clarify information, research, and provide solutions and/or alternatives
- Access company and client resources to accurately handle calls
- Seize opportunities to upsell products
- Maintain punctuality and attendance, remain positive and professional in all customer interactions
- Flexibility to cross-train as requested
Bring Your Own Device (BYOD):
- Provide your own equipment and workspace
- Verified internet service (secure, reliable, and dedicated high-speed) required
- Established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
Hardware/Software Requirements:
- Processor: Intel Core i5-8250U Series or greater
- Memory: 8GB on Windows 10 or higher 64 bits
- Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
- USB headset
- Up-to-date antivirus software and enabled firewall required
Additional Information: Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce.