Description
We are seeking a Bilingual Virtual Patient Navigator to support our Patient Support Program as a resource for patients living with acromegaly.
The Bilingual Virtual Patient Navigator will provide education about specific disease treatments and resources to empower patients to understand and manage their disease state.
Job Responsibilities:
- Answer calls in a professional and timely manner
- Review prescriptions, case notes, and appointment results
- Review and report adverse events as necessary
- Initiate case creation in CRM
- Participate in scheduling process from start to finish
- Assist in determining that each appointment is staffed with a properly credentialed clinician
- Document case details in CRM system
- Place outbound calls and text messages to patients and network clinicians
- Answer incoming calls, text messages, and email correspondence
- Provide program coverage as needed when team members are out of office
- Escalate issues to leadership and work on Program improvements
- Assist patients in finding resources for their disease state in their area
- Educate patients on disease state
- Coordinate and facilitate the connection between patients and program-approved resources
- Provide direct educational training to patients and assigned medication
- Foster dialogue between patient and healthcare provider
- Travel up to 15%
Required Qualifications:
- Active Nursing License in good standing
- Bilingual in English/Spanish
- 2+ years of recent nursing experience
- Proficient with Microsoft Office, especially MS Teams, Excel, Word, and Outlook
- Proven success utilizing good communication, speaking, and writing skills
- Ability to interact courteously and professionally with patients and clinical staff
- Must reside in country where the job is posted
Preferred Qualifications:
- Nurse educator experience
- Experience with Salesforce, the Customer Relationship Management System
- Excellent time management skills and ability to multi-task and prioritize work
- Strong organizational skills with attention to detail
- Ability to work independently and as a team player
- Knowledge of clinical data and pharmacology
The potential base pay range for this role is $80-95k annually.