Description
As an Observability Customer Success Technical Lead, you will define and execute the technical strategy for your customer portfolio to ensure deep operational integration of observability solutions across private, public, and hybrid cloud environments.
You will drive value realization and ROI by expanding observability coverage for business-critical applications. By leading architectural health reviews and partnering with Product Management, you will resolve high-stakes technical blockers and influence the product roadmap. Your success will be measured by your ability to optimize digital experiences through anomaly detection and root-cause analysis.
Minimum Qualifications
- Experience with APM and IM (Application Performance Monitoring, Infrastructure Monitoring) and modern application architectures including Microservices, Kubernetes, and Containerization.
- Demonstrated competence in cloud-native monitoring strategies within AWS, Azure, or GCP.
- Proficiency in Unix/Linux/Windows, Shell/Python scripting, and web application architecture.
- Technical knowledge of storage area networks (SAN) and SQL-based databases.
- Experience in a consultative or technical leadership role (pre-sales or post-sales).
Preferred Qualifications
- Proven ability to lead cross-functional conversations and drive consensus among technical and non-technical stakeholders.
- Ability to translate complex technical concepts into business outcomes for IT leadership and DevOps practitioners.
- Passion for continuous learning in the fields of Observability and Security.
- Relevant professional certifications in Splunk or cloud platforms.
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