Receptionist

Spire Manchester Hospital has an exciting opportunity for a professional and customer-focused Receptionist to join our friendly and experienced team on a full-time, permanent basis.

As a Receptionist, you will be the first point of contact for patients, consultants and visitors. You will provide a warm and professional welcome while delivering an efficient administrative service and maintaining complete confidentiality at all times.

Working hours

• 37.5 hours per week
• Monday to Friday, working shifts between 7:30am and 8:00pm
• Occasional weekend working will be required
• Flexibility is essential to meet the needs of the department

Contract type: Permanent, full-time

Salary: £24,882 per annum

Duties and responsibilities Your responsibilities will include:

• Welcoming, registering and directing patients, consultants and visitors in a warm, caring and professional manner.
• Admitting and discharging patients in accordance with hospital procedures.
• Operating the hospital switchboard and responding to calls and enquiries promptly and professionally.
• Entering inpatient and day-case bookings accurately onto the hospital’s computer systems.
• Maintaining admission lists and liaising with nursing colleagues regarding patient admissions.
• Processing patient charges and collecting payment information accurately and securely.
• Completing general administrative duties, including issuing visitor badges, booking taxis and checking relevant reports.
• Ensuring reception areas remain clean, presentable and well organised.
• Maintaining the confidentiality of patient, consultant and colleague information in accordance with data protection requirements and Spire policies.

Who we’re looking for We are looking for someone who has:

• Previous experience in a reception, administration or customer-facing role.
• Excellent interpersonal and communication skills.
• A confident and professional telephone manner.
• Strong customer service skills and the ability to handle challenging situations appropriately.
• Good IT skills, including experience using Microsoft Office.
• Excellent attention to detail and a methodical approach to work.
• The ability to work effectively both independently and as part of a team.
• A professional appearance and the ability to handle sensitive information with tact and discretion.
• Previous reception experience within healthcare would be advantageous but is not essential.

Benefits We offer employed colleagues a competitive salary and a comprehensive benefits package, including:

• 35 days’ annual leave, inclusive of bank holidays.
• Employer and employee contributory pension with flexible retirement options.
• Access to the Spire for You reward platform, offering discounts and cashback at more than 1,000 retailers.
• Free Bupa wellness screening.
• Private medical insurance.
• Life assurance.
• Free access to the on-site gym.
• Free on-site parking.