Description
The Endoscopy Receptionist will work in the busy Endoscopy unit at North Middlesex University Hospital, providing administrative support to the outpatient clinics and reception services.
The post holder will carry out a range of specified activities in support of Outpatients Clinics centralised services, providing efficient clinical administrative and clerical support in line with service requirements.
Key responsibilities include:
- Undertaking reception duties and being the first face-to-face patient contact
- Checking patient demographics and contacts during all patient face-to-face and non-face-to-face encounters
- Dealing with telephone queries in a welcoming but prompt and efficient manner
- Booking and rescheduling patient appointments as per clinical outcome
- Providing a customer-focused service to patients and communicating effectively with patients and staff
- Processing and distributing incoming correspondence relating to patient appointment administration
- Retrieving health records as requested by team members
- Ensuring all correspondence received is processed in a timely manner
- Using the hospital PAS system (Careflow) to record data accurately
The salary for this role is £30,142 per annum, inclusive of Outer HCAS.
The trust offers a range of benefits, including training opportunities and a supportive work environment.