Description
Compensation
- SF/NY OTE $153K – $210K • Offers Equity • Offers Commission • OTE is on a 70/30 split
- Nationwide OTE $138K – $189K • Offers Equity • Offers Commission • OTE is on a 70/30 split
The final compensation will depend on the location and level at which the candidate is hired.
About Ramp
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
About the Role
As a Customer Activation Manager at Ramp, you’ll help partner-sourced customers improve how they manage their finances. You’ll own a book of approximately 80 customers, guiding them through implementation and helping their teams adopt new workflows, including Ramp’s AI and agentic finance capabilities.
What You’ll Do
- Guide partner-sourced customers from implementation through ongoing workflow adoption, with accountability for time to value and business outcomes.
- Build a change management plan for each account: identify stakeholders, understand what’s slowing adoption, and help customer teams work through it.
- Help CFOs and Controllers measure Ramp’s impact, including improvements in close cycles, spend visibility, variance reduction, and ROI.
- Manage relationships across the customer’s organization, including finance leadership relationships you’ll own independently.
- Use AI to prepare for calls, build customer materials, synthesize data, spot account risks, and reduce repetitive work.
- Help customers evaluate and adopt Ramp’s agentic finance capabilities, including the changes these workflows require in their teams’ day-to-day work.
- Work with Channel Partner Managers, Partner Consulting, Account Executives, and Technical Consulting to coordinate implementations and identify opportunities to expand Ramp’s use.
- Share recurring customer needs, product gaps, and feedback with Product.
What You’ll Need
- 5+ years in customer success, consulting, implementations, or a similar customer-facing role, with a consistent record of delivering customer outcomes and exceeding goals.
- Experience driving workflow adoption and managing organizational change, including navigating stakeholder resistance. Finance or fintech experience is helpful but not required.
- Regular, hands-on use of AI to prepare for calls, synthesize information, create customer-facing materials, and automate repetitive tasks.
- The ability to build a business case for workflow changes and explain their financial impact to CFOs and Controllers, connecting implementation progress to business results.
- Enough technical depth to work with Product and Engineering on integrations, APIs, and workflow design, and explain those topics to customers.
- Success in a fast-paced GTM environment, ideally at a SaaS or fintech company.
- Strong collaboration skills and the ability to get work done across Sales, Product, Operations, and other GTM teams.
Benefits available to all full-time Ramp employees (Global)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
United States
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)