Description
What does a shift lead do at Coolblue? As a shift lead, you will do everything possible to motivate your team to satisfy as many customers as possible with the right products. In addition to helping customers, you will also direct your colleagues in the store.
Responsibilities:
- Amaze customers with the product or solution that suits them best thanks to your specialised product knowledge.
- Listen to your colleagues in case of problems or complex customer questions.
- Lead, coach, and supervise your colleagues in the store.
- Be a role model for your colleagues. You give proactive feedback and help your colleagues improve professionally.
- Contribute to the training of new colleagues and ensure they feel welcome.
- Actively think of ideas with the team to make the Coolblue store a little better every day.
Benefits:
- Competitive salary - with additional allowance based on the number of hours worked as shift lead.
- Annual bonus.
- Extralegal benefits (hospital insurance, eco-cheques, discounts on Coolblue products, reimbursement of travel expenses).
- 20 days of leave and 12 days of RTT for full-time contracts.
- Meal vouchers after 6 months of service.
- Our unique cafeteria plan allows you to compose your own salary package according to your needs. More gross, more benefits!
- Opportunities to evolve and become assistant store manager or customer service coach, for example.
- A very good working atmosphere with nice colleagues.
Qualifications:
- You have at least 3 years of experience in a commercial function in a store.
- Experience in managing and coordinating employees is an asset.
- You can identify opportunities for improvement, both for colleagues and the store.
- You are able to give stimulating feedback.
- You work during the store's opening hours. Working weekends and evenings is not a problem for you.