Description
Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe.
We're looking for a strong operator to help scale and execute brand onboarding and inbound process for Fulfilled by Faire (FbF). In this role, you'll own the end-to-end brand onboarding process , from the moment brands join FbF through activation , and be accountable for the key performance indicators that drive brand success and program growth.
Responsibilities
- Own inventory inbound and exception process throughout entire brand lifecycle
- Own the end-to-end onboarding experience for brands joining Fulfilled by Faire, from initial kickoff through activation and post-launch stabilization
- Serve as the primary point of communication between Faire, brands, and warehouse partners to ensure operational readiness and alignment
- Track onboarding progress across multiple workstreams, proactively identifying risks, delays, and quality issues
- Leverage data and operational metrics to anticipate qualitative issues and drive informed decision-making
- Partner cross-functionally with Product, Fulfillment, and CX teams to resolve issues and improve onboarding workflows
- Influence outcomes without direct authority while balancing brand needs with operational constraints
- Contribute to the continuous improvement of onboarding processes, documentation, and internal tooling
- Support brands post-onboarding to ensure ongoing success and a high-quality fulfillment experience
Qualifications
- 3+ years of experience in operations, supply chain, fulfillment, marketplace operations, or a related field
- Prior hands-on experience with physical goods fulfillment and warehousing operations
- Experience in scaling warehouse operations built on strong foundations (5S, Poka Yoke, Andon, Kaizen and standard work)
- Strong business acumen
- Experience working directly with brands, merchants, or partners across a variety of roles and seniority levels
- Demonstrated ability to solve complex problems through influence rather than authority
- Strong execution skills, high ownership mindset, and self-driven work style
- Comfort operating in ambiguous, fast-moving environments
Preferred Qualifications
- Prior experience with high quality warehouse receiving operations
- Prior experience onboarding sellers or merchants onto a marketplace or fulfillment program
- Working knowledge of WMS and comfort using data to answer operational questions
- Experience scaling or improving operational processes in a high-growth environment
- Prior online marketplace experience
Benefits
- Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.
- Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.
- Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours.
- Real rewards. Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work.
- Belonging: We're intentional about building an environment where every Faire employee has equal access to opportunities, growth, and success.