Description
The Compliance Operations Specialist, JP role at Square Japan involves performing day-to-day operational activities associated with regulatory, payment network, and partnership requirements.
Responsibilities:
- Monitor and investigate compliance-related alerts generated through transaction monitoring systems and manual reviews.
- Analyze merchant transaction activity, payment flows, customer relationships, and business operations to identify unusual or suspicious behavior.
- Conduct investigations related to anti-money laundering (AML), fraud, sanctions, prohibited activities, financial crime risks, and violations of Square policies.
- Verify merchant information and perform onboarding and ongoing due diligence reviews in accordance with company policies and regulatory requirements.
- Document investigative findings and make risk-based recommendations regarding account actions and escalations.
- Conduct public record research and open-source intelligence reviews to support investigations.
- Interact with merchants in Japanese and English to obtain information, communicate compliance requirements, and support remediation efforts.
- Ensure operational reviews and investigations are completed within established service level agreements (SLAs).
- Communicate with payment network partners, banking partners, and other corporate stakeholders to ensure compliance monitoring activities align with applicable requirements.
Requirements:
- Professional fluency in both Japanese and English (written and verbal).
- Bachelor's degree or equivalent professional experience.
- Minimum 3 years of experience in compliance operations, transaction monitoring, AML investigations, fraud investigations, risk management, or policy implementation within a financial institution, payment service provider, fintech company, or regulated financial services organization.
- Strong understanding of Japanese financial crime compliance requirements.
- Experience conducting customer due diligence (CDD), Know Your Customer (KYC), transaction monitoring, and suspicious activity investigations.
- Knowledge of Japanese payment industry regulations, merchant acquiring requirements, and payment network rules.
- Strong investigative skills, including familiarity with public record research and investigative databases.
- Strong transaction analysis skills that apply across numerous financial products and services in complex scenarios.
- Ability to identify and assess suspicious activity, financial crime risks, and policy violations.
- Strong judgment and ability to make risk-based decisions in complex investigative scenarios.
- Excellent written communication and case documentation skills in both Japanese and English.
- Ability to work in a fast-paced and dynamic environment with a drive to deliver outstanding results.
Nice to Have:
- Experience supporting regulatory examinations, audits, or law enforcement requests in Japan.
- Experience supporting suspicious transaction reporting processes and financial crime investigations.
- Experience working with merchant acquiring, payment processing, fintech, or banking products.
- Familiarity with sanctions screening systems, AML monitoring systems, and fraud detection tools.
- Experience working directly with payment networks, banking partners, regulators, or law enforcement agencies.
- CAMS, CFE, CFCS, or similar compliance certifications.