Description
Morden PCN is seeking a Care Coordinator to join its team. As a Care Coordinator, you will proactively communicate information between patients, doctors, and professionals. You will assist clinical teams with administrative functions and have opportunities for peer learning and training.
The role involves:
- Organising and facilitating video group consultations
- Monitoring and dealing with patient-submitted data via the e-hub
- Communicating with patients, doctors, and professionals
- Assisting with administrative functions
- Seeking patient information and results from hospitals and other organisations
- Answering general enquiries and making appointments
- Giving results to patients under clinical direction
- Contacting hospitals to follow up referrals
- Liaising with hospitals for updates on patients
- Completing and submitting quality alerts
- Dealing with requests for information
- Organising and attending MDT meetings
- Taking notes and preparing minutes
- Updating the Coordinate My Care register
- Booking follow-up appointments
- Supporting the reception team with transport requests
- Reviewing and flagging information on Docman
- Contacting and chasing patients
- Proactively ensuring booked appointments are appropriate
- Overseeing reports and prompting doctors
- Preparing eGPRs
- Looking up results on the EPR system
- Assisting clinicians with care plans
- Undertaking quality improvement and change in practice
- Understanding medical terminology, data, and coding
- Record keeping with appropriate coding
- Working as a positive team member
- Participating in peer learning and annual appraisals
The ideal candidate will have:
- Experience in customer care and office-based environments
- Microsoft Office application skills
- Good communication and organisational skills
- Ability to work alone and as part of a team
- Ability to meet deadlines
Desirable qualifications include:
- Experience working in a GP practice
- Knowledge of clinical IT systems
This is a permanent, part-time role with a negotiable salary depending on experience.