Description
The RNS Manager is responsible for leading the day-to-day operations of the Regulatory News Service (RNS) function, ensuring accurate and timely processing and distribution of regulatory announcements.
Key Responsibilities:
Operational Leadership
- Lead and oversee all RNS operational activities, ensuring announcements are processed accurately and distributed within established service levels.
- Maintain operational resilience and manage resource allocation to support business requirements across all shifts.
- Monitor team performance against key operational, quality, and customer service metrics.
- Drive continuous improvement initiatives to enhance efficiency, accuracy, and client experience.
Risk, Control and Governance
- Act as an escalation point for complex announcements, client issues, and operational incidents.
- Identify, assess, and mitigate operational, regulatory, and reputational risks.
- Ensure adherence to internal controls, procedures, regulatory obligations, and audit requirements.
- Maintain and regularly review operational procedures and documentation to ensure accuracy and compliance.
Customer and Stakeholder Management
- Build and maintain strong relationships with clients, internal stakeholders, and senior management.
- Support strategic client engagements and ensure effective resolution of customer concerns.
- Collaborate with Relationship Managers, Product Teams, Technology Teams, and other business areas to improve service delivery and support business objectives.
People Leadership and Development
- Lead, coach, and develop team members through regular performance reviews, mentoring, and training.
- Foster a culture of accountability, collaboration, continuous learning, and operational excellence.
- Support succession planning, workforce planning, recruitment, and talent development initiatives.
- Promote employee engagement and wellbeing across the team.
Product and Business Expertise
- Maintain expert knowledge of RNS products, services, regulatory requirements, and market developments.
- Provide guidance and support to clients and team members on complex product and operational matters.
- Participate in business change projects, product enhancements, testing activities, and service improvement initiatives.
Reporting and Strategic Support
- Prepare and present operational reports, performance metrics, risk assessments, and business updates to senior management.
- Support budget planning, capacity management, and strategic initiatives within the RNS function.
- Contribute to location strategy, operational scalability, and organisational growth initiatives.
Preferred Skills and Experience
- Bachelor's Degree in Business Management, Commerce, Business Analytics, Finance, or a related discipline.
- Significant experience in operations, financial services, customer service, regulatory services, or a related field.
- Proven experience leading and developing operational teams.
- Strong stakeholder management and relationship-building skills.
- Excellent written and verbal communication skills.
- Strong analytical, problem-solving, and decision-making capabilities.
- Experience managing risk, controls, compliance, and operational governance.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Proficiency in Microsoft 365 and operational reporting tools.
- Strong organisational skills with excellent attention to detail.
- Ability to manage multiple priorities while maintaining high service standards.