Description
The role of Senior Lead - LabWare LIMS – LES is to deliver and support LabWare Lab Execution System (LES) solutions for Quality Control (QC) laboratories.
This role combines new LES project delivery with BAU support, working closely with senior SMEs and business stakeholders to provide reliable, compliant and user-friendly digital solutions.
Key Responsibilities:
- Configure and support LabWare LES workflows and electronic work instructions for QC labs.
- Translate business and lab requirements into LES configurations under the guidance of senior SMEs.
- Develop and maintain LES templates, master data and configuration items following defined standards.
- Configuration work: configuration and scripts held under version control, peer review before release, scripted or automated regression tests, and test evidence kept with the change.
Projects and enhancements
- Contribute to the design and implementation of new LES functionalities and enhancements.
- Support integration activities with LIMS, instruments and other QC systems.
- Participate in requirements gathering, configuration, unit testing and user acceptance testing.
BAU support and operations
- Provide Level 2/3 support for incidents, service requests, static data changes related to LabWare LES.
- Perform initial analysis, troubleshooting and escalation of complex issues to senior SMEs when needed.
- Implement small changes and corrective fixes in line with change and release management SOPs.
- Monitor LES performance and proactively identify improvement opportunities.
Compliance, quality and documentation
- Follow GxP, data integrity and quality procedures in all LES changes and support activities.
- Create and maintain technical documentation, configuration records and support knowledge articles.
- Support Computer System Validation (CSV) tasks (e.g. test execution, evidence collection) as required.
Collaboration and ways of working
- Work closely with QC/Site users, business analysts, validation and infrastructure teams.
- Share knowledge within the team and contribute to continuous improvement of LES support processes.
- Adhere to agreed SLAs, priorities and service management practices.
Basic qualifications:
- Bachelor’s degree in computer science, Engineering, Life Sciences or related field (or equivalent experience).
- 4+ years of hands-on experience in LabWare LES and/or LabWare LIMS configuration.
- Experience supporting or implementing QC lab systems in a GxP / regulated environment.
- Practical use of AI-assisted development, agent-based workflows and prompt templates for engineering, testing, documentation and support.
- Understanding of QC lab processes and terminology (e.g. methods, test execution, results, approvals).
- Hands on with calculations, parsing queries to handle BAU requests.
- Exposure to LES/LIMS integrations with instruments and upstream/downstream systems.
- Knowledge of CSV, 21 CFR Part 11, Annex 11 and data integrity principles.
- Familiarity with ITIL or similar service management frameworks.
- Experience working in a global or multi-site environment.
- Follows the team's version-control, review and test conventions.