Description
The Senior Lead - QC System - Empower will deliver and support Empower (CDS) solutions for Quality Control (QC) laboratories.
This role includes project work and BAU support, platform delivery, upgrades, automation, L2/L3 support, version upgrades and practical exposure to automation capabilities.
The role diagnoses complex issues using logs, metrics, interfaces, data flows and system behaviour and implements approved corrective actions.
Key Responsibilities:
- Empower solution delivery and configuration:
- Configure and support Empower projects, methods, processing methods, reports and user security for QC labs.
- Translate QC and analytical requirements into Empower configurations following defined standards.
- Maintain Empower master data, templates and configuration items in line with global governance.
- Configuration and scripts held under version control, peer review before release, scripted or automated regression tests, and test evidence kept with the change.
- Projects and modernization:
- Contribute to the design and execution of Empower Citrix to Azure migration (environment build, cutover planning, testing and rollout).
- Support Empower version upgrades (assessment, remediation, regression testing, deployment).
- Work with infrastructure and platform teams to optimise performance, scalability and resilience in Azure.
- Participate in integration work (e.g. LIMS, instruments, archival solutions) as part of modernisation projects.
- Automation and optimisation:
- Use Empower automation capabilities (e.g. custom calculations, processing workflows, scheduling, scripts/macros where applicable) to streamline QC operations.
- Identify opportunities to automate repetitive tasks and standardise analytical workflows.
- Document and share reusable automation patterns and best practices within the team.
- Uses approved AI assistants to build and test Empower configuration and scripts and checks the output before submitting it for review.
- BAU support and operations:
- Provide Level 2/3 support for incidents, problems and service requests related to Empower.
- Perform root cause analysis for complex issues and implement corrective and preventive actions.
- Deliver small enhancements and configuration changes through formal change management.
- Support periodic maintenance activities, including patching, housekeeping and performance tuning.
- Follow GxP, data integrity and quality procedures in all Empower changes and support activities.
Basic qualifications:
- Bachelor’s or master’s degree in engineering, Computer Science, Life Sciences or a relevant technical discipline, or equivalent practical experience.
- 4+ years of hands-on experience with Empower CDS administration and configuration in QC / GMP environments.
- Experience supporting or implementing QC/analytical lab systems (preferably Empower) under GxP.
- Practical exposure to at least one of:
- Empower environment migrations (Citrix, virtualised or cloud-hosted setups).
- Empower version upgrades, including testing and validation.
- Empower automations (processing workflows, custom calculations, scripts, or scheduling tools).
- Good understanding of QC lab processes, chromatographic workflows and data integrity principles.
- Knowledge of CSV, 21 CFR Part 11, Annex 11 and data integrity (ALCOA+) in the context of CDS systems.
- Familiarity with ITIL-based service management and working with global support models.
- Exposure to scripting or automation tools used alongside Empower or other QC systems.