Description
We are seeking an Intercompany Order Manager to join our team. As an Intercompany Order Manager, you will manage intercompany orders utilizing Corporate ERP (SAP) and/or Legacy Systems COMS, IOMS, Salesforce, BPCS, Lotus Notes databases, and other systems.
Responsibilities:
- Manage intercompany orders and ensure timely export of international orders
- Work directly with source of supply locations, BG/division supply chain, functional work streams, and/or 3PL freight forwarders
- Understand and support export rules and regulations to comply with source country and international Export Regulatory policies and procedures
- Manage inquiries and communication from 3M international subsidiaries regarding product availability, order status, expedites, etc.
- Ensure timely completion of Customer Feedback Resolution complaints for assigned countries
- Identify opportunities and implement solutions to improve customer satisfaction and/or processes
- Participate in relevant corporate programs/initiatives and comply with professional and corporate policies and procedures
- Provide back-up support to other Intercompany team members as required
- Support Intercompany, Plant & Country ERP deployments as required
- Review and maintain documentation, SOPs, and job aids as required
Qualifications:
- Bachelor's degree or higher
- +2 years of experience in Customer Service
- SAP experience
- Skilled in using Microsoft Office applications, with advanced knowledge in Excel
- Self-motivated, fast learner, and willing to learn
- High client service, quality-oriented, and continuous improvement mindset
- Ability to work well with teams, especially virtual and cross-functional teams
- Ability to communicate at all levels of the organization
- Resourceful and able to work well with ambiguity
- Able to multi-task and prioritize urgency
- Amenable to graveyard shift
Additional qualifications that could help you succeed even further in this role include:
- Experience in international transacting
- Experience in global transportation
- Experience within multiple supply chain roles
- Experience working on cross-functional and international teams
- Lean Six Sigma Certification
- Project Management Certification
- Lotus Notes Experience