Description
We are seeking a Work Station Support Associate to join our team in Warsaw, Poland. As a Work Station Support Associate, you will provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.
The estimated salary range for a new hire into this position is zł99 050 - zł162 725 which may include potential sales incentive payments. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.
Key Responsibilities:
- Provide technical support for network infrastructure and internal desktop systems software and hardware
- Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues
- Maintain passwords, data integrity, and file system security for the desktop environment
- Communicate technical information to both technical and nontechnical personnel
- Recommend hardware and software solutions, including new acquisitions and upgrades
- Participate in IT and infrastructure projects as needed
- Conduct training programs for computer users on basic and specialized applications
Basic Qualifications:
- Bachelor's degree, OR 3+ years of relevant work experience
- Experience in installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software
- Experience in supporting and troubleshooting Windows 10/11, MS Office 365 suite, OSX, iOS, and Android
- Experience in installation, configuration, and support of local and LAN printers
- Experience in networking connectivity knowledge and troubleshooting
- Experience in reading and understanding technical manuals, procedures, and OEM guides
- Experience in scheduling and prioritizing work
- Experience in learning new technologies and procedures quickly
- Experience in communicating effectively with a wide variety of users and technical teams
- Experience in supporting and explaining technical concepts to users at various levels of technical proficiency
Preferred Qualifications:
- 2 or more years of work experience
- Experience as a technician supporting over 300 users with installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software
- Experience in hands-on support for all operational aspects of voice, video, and unified communications support
- Experience in delivering customer service excellence
- Experience in effectively managing difficult or volatile situations
- Experience in effective problem solving, including issue isolation and resolution to minimize downtime