Description
The Splunk Agent Resilience team at Cisco is defining the future of AI resilience. As a Forward Deployed Engineer (FDE), you'll work at the intersection of software engineering, customer engagement, and product innovation to help large enterprises deploy AI into production.
Your Impact:
- Partner with enterprise customers to understand technical requirements and business goals.
- Design scalable AI solution architectures and guide customers through production deployments.
- Build integrations, prototypes, and reusable tools that accelerate customer success.
- Lead technical workshops, architecture discussions, and troubleshoot complex production issues.
- Collaborate with Product and Engineering teams to share customer feedback and influence future product enhancements.
- Create documentation, reusable best practices, and technical assets that benefit future deployments.
Minimum Qualifications:
- Bachelor's degree in Computer Science or a related technical field (or equivalent experience).
- 4+ years of strong software engineering experience building production-grade applications.
- Experience with APIs, distributed systems, cloud platforms, or backend development.
- Hands-on experience with AI tools such as Claude Code, Codex, cursor, etc.
- Strong troubleshooting and problem-solving skills across multiple layers of the technology stack.
- Excellent communication skills and the ability to work directly with enterprise customers.
- Comfortable working in fast-paced, ambiguous environments.
- Interest in AI, Machine Learning, or developer platforms.
Preferred Qualifications:
- Experience deploying or supporting Generative AI, LLM, or Machine Learning applications in production.
- Experience with Kubernetes, cloud infrastructure, observability, or MLOps.
- Experience building customer-facing technical solutions or integrations.
- Experience creating reusable developer tools, frameworks, or open-source contributions.
- Consulting, Solutions Engineering, or Technical Customer Success experience in enterprise environments.
- Experience with programming languages such as Python, Java, etc.