Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
We're looking for an Intake Data Entry professional to join our team in Elgin, IL. As an Intake Data Entry specialist, you will provide excellent service confirming appropriate data administration for claim handling.
Primary Purpose The primary purpose of this role is to confirm data for appropriate administration purposes.
Essential Functions and Responsibilities
- Confirm data for administration purposes
- Audit data for administration purposes
- Make and respond to phone calls as necessary to further aid with data accuracy and claim handling
Additional Functions and Responsibilities
- Perform other duties as assigned
- Perform tasks based on the needs of the company or differing situations
Qualifications
- High school diploma or GED required
- One (1) year customer service experience or equivalent combination of education and experience required; inbound call center experience preferred
- Excellent verbal and written communication skills
- PC literate, including Microsoft Office products, Windows environment, and various in-house databases
- Must meet minimum typing requirements (35 WPM)
- Strong organisational skills
- Ability to apply logic to interpret information and make sound decisions
- Ability to multitask in a fast-paced environment
- Ability to work in a team environment and/or independently
- Ability to meet or exceed Performance Competencies
- Ability to meet all attendance expectations
- Responsibility and ownership to ensure callers receive the highest possible customer experience
- Resilience in changing situations
- A can-do attitude!
Work Environment
- When applicable and appropriate, consideration will be given to reasonable accommodations
- Mental: clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
- Physical: computer keyboarding, travel as required
- Auditory/Visual: hearing, vision, and talking
Compensation The range of starting pay for this role is $17.00. A comprehensive benefits package is offered, including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.