Description
We are looking for a highly organised and customer-focused Digital Care Support Officer to join our Connected Care Service. In this role, you will provide comprehensive administrative and financial support to ensure the smooth running of the service and contribute to promoting residents' health, safety and independence.
You will be responsible for processing referrals, arranging appointments, maintaining accurate records, supporting financial processes including invoicing and payments, and responding to enquiries from service users, families, health professionals and partner agencies.
The successful candidate will work closely with operational teams to support service delivery and continuous improvement.
Connected Care is Haringey Council's in-house emergency response and assistive technology service, operating 24 hours a day, 365 days a year. The service supports vulnerable residents to remain safe, independent and connected within their own homes.
We are looking for someone with experience in an administrative, business support or customer service environment and a good understanding of financial processes, including accounts receivable and accounts payable.
You will be confident using a range of ICT systems and Microsoft Office applications, particularly Excel, and ideally have experience of systems such as Liquidlogic and SAP.
The successful candidate will have excellent communication and customer service skills, be able to build positive relationships with a wide range of stakeholders, and demonstrate a commitment to supporting vulnerable residents through a high-quality service.
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities.
Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.