Description
We are seeking a highly motivated and collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. As a Technical Account Manager at Huntress, you will constitute the primary technical liaison post-sales, ensuring customer satisfaction through providing high-quality post-sales technical support with a consultative approach.
Responsibilities:
- Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support.
- Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion.
- Technical Sales Enablement: Participate at events to lead training sessions on product usage and best practices.
- Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements.
- Training/Onboarding: Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value.
- Account Growth: Identifies up-sell and cross-sell growth opportunities during technical account reviews.
Requirements:
- 4+ years of experience working in Technical Account Management, pre-sales, or similar work
- Experience in the cybersecurity industry and familiarity with cybersecurity frameworks
- Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives
- Effective time management and organizational skills
Preferred Experience:
- Experience with malware, threat intelligence, and/or sandbox analysis
- Experience with cloud platforms such as AWS, Azure, GCP, etc.
- Experience with programming or scripting languages
- Familiarity with MSP tools such as RMMs and PSAs
- Familiarity with working with SIEM tools like Elastic, Splunk, etc.
What We Offer:
- 100% remote work environment
- Generous paid time off policy, including vacation, sick time, and paid holidays
- 12 weeks of paid parental leave
- Highly competitive and comprehensive medical, dental, and vision benefits plans
- 401(k) with a 5% contribution regardless of employee contribution
- Life and Disability insurance plans
- Stock options for all full-time employees
- One-time $500 reimbursement for building/upgrading home office
- Annual allowance for education and professional development assistance
- $75 USD/month digital reimbursement
- Access to the BetterUp platform for coaching, personal, and professional growth