Description
The Fraud Attack Response & Insights team is Mastercard's integrated fraud attack response, intelligence, and card security control function. As a Manager, Fraud Attack Response & Insights EEMEA, you will analyze fraud attacks impacting Mastercard customers across the region and translate those incidents into actionable intelligence, remediation recommendations, and risk mitigation opportunities.
Responsibilities:
- Participate in high-impact fraud TRTs and customer response activities.
- Support fraud attack investigations, analysis, and incident response coordination.
- Develop post-incident retrospectives and contribute to systemic remediation recommendations.
- Analyze fraud attacks, emerging threats, and customer fraud events to identify common attack vectors, vulnerabilities, and control gaps.
- Produce fraud intelligence reports, attack assessments, and executive-ready summaries.
- Partner with regional stakeholders to collect market intelligence and identify emerging fraud trends.
- Support development and maintenance of the fraud attack registry and associated threat intelligence repositories.
- Identify opportunities for network controls, standards enhancements, and product improvements based on fraud attack learnings.
- Collaborate with Security Solutions product teams, Standards teams, and regional market teams to evaluate mitigation options.
- Contribute to fraud governance processes, risk prioritization activities, and escalation discussions.
- Support the translation of fraud attack insights into card security standards, application security requirements, and network controls.
- Build and maintain strong relationships with fraud leaders at customers, regional teams, and industry partners.
Requirements:
- Experience in payment fraud, fraud operations, fraud intelligence, or fraud risk management.
- Strong understanding of payment card fraud, account opening fraud, account-to-account fraud, and emerging payment threats.
- Experience conducting fraud investigations, attack analysis, or incident response activities.
- Ability to identify patterns across disparate data sources and develop actionable insights.
- Strong analytical, problem-solving, and critical-thinking skills.
- Excellent written and verbal communication skills, including the ability to present complex findings to senior audiences.
- Ability to operate effectively in a fast-paced environment and manage multiple priorities simultaneously.
- Experience working across functions, regions, and cultures.
- Knowledge of payment ecosystems, card security controls, authentication technologies, and fraud mitigation techniques.
- Bachelor's degree or equivalent practical experience.
- Demonstrated curiosity, continuous learning mindset, and passion for protecting the payments ecosystem.