Patient Advisor (Receptionist)

We are seeking a Patient Advisor (Receptionist) to join our team at The Mission Practice, a surgery serving approximately 12,500 patients in London.

The successful candidate will have experience of reception and delivering patient services, with a thorough grasp of all administrative tasks. They will work proactively to ensure performance targets are achieved and contribute constructively to the design and redesign of systems, processes, and protocols.

Key responsibilities include:

• Providing an effective and efficient reception service to patients and visitors
• Dealing with general enquiries and explaining procedures
• Using own judgment and communication skills to ensure patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
• Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover
• Developing awareness of relevant community organisations for signposting patients
• Receiving and making telephone calls as required
• Actioning repeat prescription requests and ensuring they are ready for collection within 48 hours
• Advising patients with relevant information about the Practice
• Ensuring all new patients are registered onto the computer system promptly and accurately
• Filing correspondence promptly and in the correct records

The Mission Practice has a passion for whole-person care, reflected in its diverse staff mix, which includes social prescribers, pharmacists, chaplaincy, nursing, and HCA teams. The Practice strives to tackle health inequalities and cares well for vulnerable patients.

The successful candidate will ideally be educated to GCSE level or equivalent in Mathematics and English, with good evidence of computer literacy and accuracy. Experience of working in a GP practice and knowledge of the EMIS clinical system are also essential.

In return, we offer a negotiable salary and a supportive working environment.