Description
By joining Sedgwick, you'll be part of a company that makes a meaningful difference in people's lives.
As a Patient Care Coordinator, your primary purpose will be to provide world-class customer service and service delivery to clients and patients through processing referrals in the delivery of medical goods and services.
Responsibilities:
- Reach out to patients to confirm demographic information, provide updates on referrals, and confirm delivery of goods or services.
- Communicate with vendor partners, claims adjusters, and nurse case managers to provide updates on referrals.
- Procure vendor partners for each referral as needed.
- Make or take phone calls on existing or new referrals.
- Provide quotes to clients for approval and ensure that referrals are medically necessary and approved by claims adjusters.
- Confirm billing information and move referrals to be billed.
- Process referrals according to state regulations and workers' compensation guidelines.
Additional Responsibilities:
- Perform other duties as assigned.
- Support the organization's quality programs.
- Travel as required.
Qualifications:
- High school diploma or GED required.
- Two years of industry experience in healthcare network and patient care scheduling or equivalent combination of education and experience.
- Strong customer service, critical thinking, and analytical skills.
- Excellent oral and written communication skills.
- PC literacy, including Microsoft Office products.
- Ability to work in a team environment and meet performance competencies.
Work Environment:
- Sedgwick offers a comprehensive benefits package, including medical, dental, vision, 401k and matching, PTO, disability and life insurance, and employee assistance programs.
- The starting pay range for this role is $17.00 per hour.