Description
We are seeking a Journey Optimization Analyst to collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas.
The successful candidate will drive measurable improvements in customer experience, operational efficiency, and control effectiveness,aligned to Barclays’ transformation strategy and digital-first agenda.
Key Responsibilities:
- Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights.
- Participation in projects and initiatives to improve performance & optimisation efficiency and effectiveness.
- Development of reports and presentations on performance & optimisation and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes.
- Development and implementation of analytics and reporting performance & optimisation to mitigate risks and maintain efficient operations.
- Identification of capacity creation in operations using data and Management Information.
Requirements:
- Proven experience in journey design, process optimisation, or operational transformation within financial services.
- Deep understanding of TOM design, customer-centric transformation, and regulatory frameworks (e.g. KYC, AML, Consumer Duty).
- Hands-on expertise with process design tools: Figma, Visio, Blueworks Live.
- Working knowledge of automation and AI technologies (e.g. RPA - UiPath / Celonis / BluePrism / Automation Anywhere, Salesforce & Agentforce, CoPilot Studio, Amazon Bedrock GenAI).
- Strong analytical skills with the ability to interpret data and translate into actionable insights.
- Excellent communication and stakeholder management skills across global and cross-functional teams.
- Certified in Lean Six Sigma (Green Belt or higher); Agile delivery experience is essential.
Nice to Have:
- Experience working in Journey Labs or agile transformation environments.
- Familiarity with Salesforce, Celonis, and Power BI for workflow and performance optimisation.
- Ability to influence senior stakeholders and drive change in matrixed organisations.
- Experience mentoring or leading transformation teams.