Description
We are seeking a Manager, Customer Solutions Centre to lead commercialization, go-to-market, and growth of a co-badge credit portfolio in the UAE.
Key Responsibilities
- Product Strategy & Portfolio Management: Define the co-badge credit product strategy, roadmap, tier architecture, pricing/CVP inputs and interchange approach with Business Development and central product teams.
- Consumer Value Proposition (CVP) Development: Design differentiated CVPs across mass, affluent, premium and ultra-premium tiers in collaboration with central product teams.
- Partnership Management: Act as the product lead for partner engagement, aligning product standards, customer experience, branding and acceptance strategies.
- Issuer Engagement & Product Customization: Partner with issuing banks to develop customized propositions aligned with issuer customer strategies and scheme guidelines.
- Product Commercialization & Go-to-Market: Lead end-to-end product and customized CVP commercialization of co-badge credit products from concept to market launch.
- Stakeholder Management: Work closely with central product, Cardholder Services and partnership teams; issuing banks; Mastercard Account Management; Loyalty and Services teams; and Finance and Pricing teams.
- Performance Management: Define product KPIs and success metrics.
Qualifications & Experience
- Deep understanding of consumer credit card products, portfolio economics, rewards, and loyalty programs.
- Experience developing and managing premium and mass-market card propositions.
- Demonstrated ability to build product strategies, business cases, and commercialization plans.
- Strong stakeholder management and influencing skills across senior client and internal audiences.
- Proven track record of launching and scaling payment or card product.
Success Measures
- This role will be on Sales Incentive Plans with defined enablement, volume-based and revenue-based targets.
- Achievement of annual business and product objectives.