Description
The Canadian Secure Technical Services (CSTS) team at Cisco provides innovative technical support to Large Enterprise and Government customers. As a Technical Support Engineer, you will provide personalized 'white-glove' technical support to Canadian Critical National Infrastructure customers, serving as the escalation point for network issues and leading problem resolution during network outages.
Responsibilities:
- Provide 2nd and 3rd Tier technical support on debug device and network level issues
- Build strong relationships with customers and internal teams
- Develop shared lab environments to simulate customer network environments
- Translate technical challenges into direct feedback to influence product development
- Develop automation assets and AI tools to improve service delivery
Minimum Qualifications:
- BS in a technical field (CS/EE preferred) or equivalent with 5+ years of relevant industry experience
- 3+ years of hands-on experience with debugging and troubleshooting Cisco Data Center Compute environments
- Experience in break/fix problem-solving and troubleshooting
Preferred Qualifications:
- Experience with Cisco Intersight and UCS Manager platforms
- Expert-level certification such as CCNP/CCIE or equivalent industry credential
- Experience documenting technical issues and providing clear written status updates
- Experience working in a Government Classified Air-Gapped environment
- Bilingual proficiency in Canadian French and English
The starting salary range for this position is $126,000.00 to $159,800.00.