Description
As an Acceptance Solutions Analyst, you’ll play an important role in bringing Visa's solutions to life for clients. Working at the intersection of clients, technology, and business, you’ll help deliver new products, services, and enhancements from initial requirements through to successful implementation.
You’ll collaborate with clients and teams across the business, combining project coordination, problem-solving, and a consultative approach to ensure a smooth implementation experience. This is a great opportunity for someone who enjoys working with clients, navigating complex projects, and finding smarter ways to deliver solutions.
Key Responsibilities:
- Lead end-to-end implementation of Acceptance Solutions products and services, delivering a high-quality experience for clients.
- Manage a variety of implementation projects, including new product launches, platform migrations, service expansions, configuration changes, and strategic client initiatives.
- Act as a key point of contact for clients throughout the implementation journey, providing consultative guidance, recommendations, and support.
- Understand client business and operational needs and translate them into clear technical requirements and implementation plans.
- Coordinate cross-functional teams across Product, Engineering, Operations, Risk, Client Services, Sales Engineering, and Support to deliver against agreed milestones.
- Manage project plans, risks, dependencies, issues, status reporting, and stakeholder communications.
- Oversee configuration, testing, certification, and production readiness to support successful launches.
- Proactively identify opportunities to streamline implementation processes, improve onboarding, and accelerate time to market.
- Build strong relationships with clients, partners, and internal stakeholders, becoming a trusted partner throughout implementation and post-launch activities.
- Represent client needs internally and contribute insights that help improve products, processes, and services.
- Create and enhance implementation guides, documentation, and knowledge resources to support consistent and scalable delivery.
- Use digital tools and emerging technologies, including Generative AI solutions such as ChatGPT and Microsoft Copilot, to support day-to-day work, improve efficiency, and enhance delivery.
- Support product launches, platform enhancements, regulatory changes, and other strategic initiatives, helping ensure implementation readiness and successful client adoption.
Qualifications
- Relevant professional experience, supported by a Bachelor’s degree or Advanced Degree (e.g. Master’s, MBA, JD, MD, or PhD).
- Experience in banking, financial services, technical support, or a related client-facing environment.
- Strong project coordination skills, including managing project plans, status updates, issue tracking, and internal and external resources.
- Experience troubleshooting and documenting technical or operational issues.
- Ability to work consultatively with clients, understand their needs, and translate them into clear requirements.
- Experience identifying opportunities to improve processes and support system enhancements will be an advantage.
- Familiarity with representing client system and operational requirements to internal teams would be beneficial.
- Experience creating or improving support documentation and supporting business or operational enhancements would be an asset.
- Strong communication and interpersonal skills, with fluency in written and spoken English.